Sharely Platform - Productivity Apps for Zendesk | Document Preview & Ticket Viewer

Productivity Apps for Zendesk

Supercharge Your Support TeamWith Powerful Zendesk Apps

Two essential Zendesk apps designed to boost agent productivity. Preview documents instantly and view tickets side by side—all without leaving your workflow.

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Our Zendesk Apps

Powerful productivity tools designed for support teams

Document Preview

Sharely

Transform how support agents handle ticket attachments. Preview documents directly within the ticket sidebar—no downloads needed. Supports PDF, Word, Excel, CSV, and image formats with powerful zoom, search, and navigation features.

Instant Preview

View attachments without downloading—stay in your workflow

Multiple Formats

PDF, Word (.docx), Excel (.xlsx/.xls), CSV, and all image types

Advanced Controls

Zoom, page navigation, search, and fullscreen viewing

Zero Setup

Works immediately after installation—no configuration needed

Install Sharely

$5/agent/month

Ticket Viewer

SideTicket

Eliminate tab-switching when referencing related tickets. View any ticket side by side in the sidebar while working on the main ticket. Perfect for handling escalations, duplicates, or complex multi-ticket issues.

Side-by-Side View

Work on two tickets simultaneously without switching tabs

Smart Search

Find tickets by ID, subject, or comment content instantly

Full Conversations

Read complete ticket history including internal notes

Keyboard Shortcuts

Navigate faster with intuitive keyboard controls

Pricing to be announced

🚀 Launching soon—stay tuned!

Supported File Types

Sharely handles all common document and image formats

PDF Documents

Full support with page navigation, zoom, and search capabilities

.pdf

Word Documents

View formatted documents with styles, tables, and images preserved

.docx

Spreadsheets

Browse sheets, search data, and view cell formulas and formatting

.xlsx.xls

CSV Files

View data exports in organized tables with search and filtering

.csv

Images

Display screenshots, diagrams, and photos with zoom controls

.jpg.png.gif.webp

More Coming

We're constantly adding support for more file formats based on user feedback

Trusted by Support Teams Worldwide

Join companies already using Sharely to boost productivity

Active Clients

Organizations trust our apps

Daily Active Users

Support agents using Sharely every day

Documents Previewed

Files viewed daily without downloads

Measurable Impact

Time saved translates to better customer support

0-0s

Saved Per Attachment

No more downloading and opening files

0-0min

Saved Per Day

Less context switching between apps

0-0x

Faster Reference

Instant access to related tickets

Zero

Tab Switching

Everything in one view

Perfect For These Scenarios

Real-world situations where our apps save time and boost productivity

Sharely Use Cases

01
Quick Document Triage
Instantly check if an invoice, contract, or report is relevant before downloading
02
Data Verification
Review spreadsheet data or CSV exports right in the sidebar to verify customer information
03
Visual Issue Confirmation
View screenshots and error images without leaving Zendesk to understand the problem
04
Compliance Review
Check signed agreements and policy documents quickly during ticket resolution

SideTicket Use Cases

01
Duplicate Detection
Compare similar tickets side by side to identify and merge duplicates efficiently
02
Escalation Context
Reference the original ticket while working on an escalated or follow-up ticket
03
Customer History
View previous tickets from the same customer to understand their issue history
04
Cross-Reference Issues
Look up related tickets or linked issues without losing your place in the current ticket

Why Choose Sharely Platform?

Fast & Efficient

Preview documents instantly without downloading or opening external apps

Secure

All documents are processed securely within your Zendesk environment

Easy Setup

Install from Zendesk Marketplace and start using immediately

Better Support

Faster response times with instant document access. Reduced context switching means more tickets resolved per hour.

Boost Productivity

Save valuable minutes on every ticket by previewing attachments instantly. No more downloading files just to check if they're relevant—keep your agents focused and efficient.

Eliminate Downloads

Prevent unnecessary file downloads that clutter devices and consume bandwidth. Preview everything in-sidebar and only download what you actually need.

Frequently Asked Questions

Common questions about Zendesk productivity apps

How do I view Excel files in Zendesk without downloading?

Install the Sharely app from the Zendesk Marketplace. Once installed, Sharely automatically adds a preview panel to your ticket sidebar. When a ticket contains Excel attachments (.xlsx or .xls files), simply click on the file in Sharely's interface to view spreadsheets instantly—no download required. You can navigate between sheets, search data, view formulas, and zoom in on cells, all within the Zendesk sidebar. This eliminates the 30-60 second delay of downloading, opening in Excel, and then deleting the file.

What is the best app for side-by-side ticket viewing in Zendesk?

SideTicket (launching soon from Sharely Platform) is purpose-built for side-by-side ticket management in Zendesk. It displays a complete second ticket in your sidebar while you work on the main ticket, eliminating tab-switching entirely. Unlike basic ticket linking features, SideTicket shows the full conversation history, internal notes, and all ticket details. You can search for any ticket by ID, subject, or comment content, and pull it up instantly in the sidebar. This is invaluable for handling duplicate tickets, reviewing escalation history, or checking previous customer interactions without losing context.

Can I preview PDF documents directly in the Zendesk sidebar?

Yes! Sharely provides full PDF preview capabilities right in your Zendesk sidebar. You can view multi-page PDF documents with page navigation controls, zoom in to read fine print, search for specific text within the document, and even open PDFs in fullscreen mode for detailed review—all without downloading. This is especially useful for reviewing contracts, invoices, technical documentation, or reports that customers attach to tickets. The preview is instant and secure, processing files within your Zendesk environment.

How much time does a document preview app save for Zendesk agents?

On average, downloading and opening an attachment takes 30-60 seconds—time that adds up quickly across dozens of daily tickets. With Sharely's instant preview, agents save this time on every single attachment. For a typical support agent handling 20-30 tickets with attachments per day, this translates to 5-10 minutes saved daily, or roughly 40-80 hours per agent per year. Beyond raw time savings, eliminating the context switch of leaving Zendesk to open external applications helps agents maintain focus and resolve tickets more efficiently. Many of our 300+ daily users report feeling less frustrated and more productive after adopting Sharely.

Are Zendesk attachment previews secure?

Yes. Sharely processes all document previews securely within your Zendesk environment using Zendesk's native attachment access mechanisms. Files are never stored on external servers or agent devices. In fact, sidebar preview is more secure than traditional downloading because it eliminates the risk of sensitive customer documents accumulating on agent computers, USB drives, or cloud sync folders. By keeping documents within the Zendesk ecosystem, you maintain better control over customer data, reduce compliance risks, and ensure that sensitive information doesn't leak outside your secured support platform.

Transform your support team's workflow

Empower your agents with powerful productivity tools. Preview documents instantly, view tickets side by side, and keep your team focused on what matters—delivering exceptional customer support.

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